No refunds will be issued all sales are final. If, we make a mistake with shipping out the wrong item then we will gladly exchange the product as long as the sent item is returned in it's original state.
Orders received may take up to 1-3 business days to be processed. Orders that are placed during U.S. holidays, promotions and/or sales may have a longer processing timeframe. An e-mail confirmation will be sent with tracking information once your purchase is shipped. Customers can change their hair texture orders prior to shipment as long as there isn't a price difference. Please ensure you send an order cancellation email to firstname.lastname@example.org; the subject line must read Order Cancellation.